Refund policy

We stand behind every pouch. Here's what's covered.

DAMAGED OR WRONG ORDERS If your matcha arrives damaged, expired, or we sent the wrong product, email noel@metalmatcha.com within 7 days of delivery with a photo. We'll replace it or refund you. No questions, no shipping costs.

UNOPENED PRODUCTS Returnable within 14 days of delivery for a full refund. The pouch must be sealed, in its original packaging, and undamaged. You cover return shipping.

OPENED PRODUCTS Final sale. We can't resell food, so once a pouch is opened it's yours. If something's wrong with the taste or texture, email us. We'll figure it out.

ACCESSORIES (BAMBOO SCOOP, TOTE) Returnable within 30 days of delivery if unused and in original condition. You cover return shipping.

SUBSCRIPTIONS Cancel anytime before your next ship date. Refunds aren't issued for orders that have already shipped. Subscription orders follow the same return policy as one-time purchases.

HOW TO INITIATE A RETURN Email noel@metalmatcha.com with your order number and reason. We'll send return instructions within 24 hours.

REFUND TIMING Once we receive your return, refunds are processed within 3 business days to your original payment method. Allow 5-10 business days for the refund to appear, depending on your bank. We do not issue cash refunds or store credit.

ISSUES WITH YOUR ORDER? Before contacting your bank or filing a dispute, reach out to us first at noel@metalmatcha.com. We'll work with you to make it right.

QUESTIONS noel@metalmatcha.com or dm on instagram @getmetalmatcha